Frequently asked questions

Answers about trials, billing, monitoring, and security

Trials, billing and monitoring

Is there a trial?

Yes. Every plan starts with a 14-day trial, and there is no free plan. Review the checkout terms before starting because the connected billing provider controls when a payment method is required.

Can I cancel my subscription?

Yes. Manage or cancel the subscription from the billing section in account settings. Access continues according to the billing provider's cancellation terms.

Where can I find my invoices?

Open the billing section in account settings to access the billing portal and available invoices.

What does Sentinely monitor?

Cron jobs, workers and AI agents through heartbeats (Agent Pulse), websites and APIs through uptime checks (Ping), Linux servers (Pulse), public service health (Status) and AWS cost and resource changes (Guard).

Can I upgrade or downgrade my plan?

Yes. Available plan changes are shown in the billing section and are processed by the connected billing provider.

Can Sentinely change my AWS resources?

No. Guard is designed for read-only cost and inventory access. Credentials are encrypted at rest, and Sentinely does not remediate or modify cloud resources.